At checkout, enter your full name, complete delivery address, PIN code and a working mobile number in the billing and shipping details. If you are sending the order to someone else, choose the option to ship to a different address. Please double-check your PIN code and phone number so our courier partner can reach you without any delay.
We accept Visa, MasterCard, Maestro and Diners Club debit and credit cards, as well as Cash on Delivery. All card payments are handled by secure payment partners that use advanced encryption to keep your details safe.
Card payments are charged at the time you place your order and complete the payment with 3D Secure (OTP) verification. For pre-orders, payment is taken upfront when you book. If you choose Cash on Delivery, you pay the courier when your package arrives.
Please check that the card number, expiry date and CVV are entered correctly and that your card has enough balance or limit. Also make sure online transactions are enabled by your bank and complete the 3D Secure OTP step. If the payment still fails, try another card or choose Cash on Delivery, or contact us and we will help you. Never share your CVV, OTP or passwords with anyone.
Pre-orders are available only for not-yet-released products that show the Pre-order message on the product page. You pay upfront to book, and your order is usually shipped on or after the release day, subject to supplier availability. The invoice is generated when the product ships. Please note that a pre-order booking cannot be cancelled once it is placed.
We deliver across India through trusted courier partners, and shipping is free on all products with no minimum order value. Digital products such as wallet top-ups, subscriptions, full games and add-ons are delivered by email.
Most orders are delivered within 2-3 business days of the shipment date. Delivery to non-metro cities may take a little longer. We do not ship on Sundays, and delays can occur during natural calamities or similar situations beyond our control.
We keep you updated by email or SMS as your order moves along. You can also use our Track Your Order page, or sign in to My Account to see your order status.
No, you can place an order with or without registering. Creating an account simply makes it easier to track your orders and view your order history later.
You can request a return within 30 days of delivery for a full refund. Once your return is approved, our courier partner will pick up the item from your doorstep free of charge anywhere in India. To be eligible, video games, software and hardware must be in their original, unopened, factory-sealed packaging. If the seal or plastic wrap is broken, the item is considered used and cannot be returned. Serial numbers recorded at the time of shipping are verified on return. Read the full Returns and Refunds policy.
Contact us with your order number by email at support@sheenugamecenter.com, by phone at (+91) 98145-67642, or on WhatsApp. Once we approve your request, we will arrange the free pickup.
